Bug fixes, new features, and performance enhancements are released regularly. If you try to delete or move a large number of messages at once, Outlook can appear to freeze, but really, it's working behind the scenes. Check the status bar at the bottom of the screen. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Give Outlook a few minutes to finish the process and it should start to work again. To determine whether this problem is caused by a corrupted user profile, create a user profile to see whether the problem still occurs when you use the new profile.
If the self-help doesn't solve your problem, scroll down to Still need help? Switch your alias to an Outlook.com or Hotmail.com account. Customers using the contact support buttons at the foot of the support pages, or the "email us" links in support Virtual Agent, are unable to open the Help Pane. Check that you have not accidentally blocked the Gmail domain when blocking one Gmail user. Connect with experts, discuss the latest Outlook news and best practices, and read our blog.
Sometimes outdated or over-protective anti-virus / anti-spam programs can conflict with Outlook or with one of your Outlook add-ins. As a result, the anti-virus blocks the add-in and prevents Outlook from functioning properly. A corrupted new profile or Outlook profile can lead to delays, crashing, or the Outlook not responding error. All users know that Microsoft Outlook is a powerful email program, but it can sometimes act up and become unresponsive. We’ve got you covered with these easy-to-understand solutions to get your Outlook back on track.
For a list of antivirus software vendors, see Consumer antivirus software visit Fix Outlook Site providers for Windows. If the problem doesn't occur after you restart Outlook, one of the add-ins is likely the cause of the problem. Restore the add-ins one at a time until the problem does occur to determine which add-in is causing the problem. Although add-ins can enhance your user experience, they can occasionally interfere or conflict with Outlook. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Check the status bar at the bottom of the screen to see if another process is visit Fix Outlook Site running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com. You might need to set Windows Update to automatically download and install recommended updates.
Outlook stuck at loading a profileRight click on any space of the Taskbar and select Task Manager.Under the Processes tab, locate all Office processes.Select an Office process and then choose End task. Repeat this for each Office process listed.
Although the files are very robust, they can sometimes become corrupted and eventually stop working. All versions of Outlook from 2013 and above are configured to automatically receive updates from Microsoft. These updates ensure that the most recent security improvements are downloaded to fix bugs and apply visit Fix Outlook Site patches. If the "Outlook Not Responding" issue did not cause you troubles in the past, it stands to reason to turn off the recently installed add-ins. I usually disable them one-by-one, closing Outlook with each change.
If you have email messages in an email program, you must import your email messages and addresses to the new user profile before you delete the old profile. If everything is working correctly, you can now delete the old profile. To manage your mailbox by reducing the size of the Outlook data file, see Reduce the size of Outlook Data Files (.pst and .ost). The above procedures will help you to resolve the Microsoft Outlook Stuck on Loading Profile error.
If you try to perform other actions while Outlook is in use, Outlook may not respond. Let the task in process finish its job before you try another action. Performance may be decreased if you use the Outlook AutoArchive feature or sync to Outlook with a mobile device. These steps are provided in a specific order based on commonality and complexity. If the troubleshooter can't fix your issue, or if you'd like to fix it yourself, see the next section. Create your account and connect with a world of communities.
Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the source of the problem. Turn off all the add-ins, close Outlook, and reopen it (not in Safe Mode). If it opens correctly, you can enable the add-ins one by one. After turning on each one, close and reopen Outlook to see if it loads correctly. It will help pinpoint the troublesome add-in you can remove or replace.
Once this step is complete, the user will land in their Outlook inbox and be able to use all Outlook functionality with this new email address. You can also add the secondary connected accounts (Gmail, Yahoo, etc.) in Outlook.com as additional accounts in the Outlook profile. To access the calendar shared with your Microsoft 365 for business account, you'll need to accept the invitation from Outlook on the web, iOS, or Android.